NexusTech Services – PAT Testing Terms and Conditions

Effective Date: 01/07/2025
Registered Address: Kendal House, Murley Moss Business Park, Oxenholme Road, KENDAL, LA9 7RL
Contact Email: info@nexustechservices.co.uk
Phone: 01539 329330

1. Definitions

• "Business Day": Monday to Friday, excluding bank or public holidays.

• "Client": The person or organisation requesting PAT testing services.

• "Equipment": The portable appliances and electrical devices subject to testing.

• "Failed Equipment": Items that do not meet the applicable safety standards at the time of inspection.

• "Services": The PAT testing services provided by NexusTech Services.

• "Certificate": The digital or printed record confirming the outcome of the tests.

• "Report": The summary of items tested, results, and observations issued after service.

• "Normal Working Hours": 9:00am to 5:00pm, Monday to Friday.
  

2. Quotations & Bookings

• Quotes are valid for 30 days and based on the information provided by the client.

• If equipment volumes or site conditions vary on the day, additional charges may apply.

• Booking dates are subject to availability. We reserve the right to refuse service for safety or access reasons.

  
  

3. Service Scope

• Testing is carried out in accordance with IET Code of Practice guidelines.

• NexusTech Services will inspect, test, and label each appliance accordingly.

• Basic plug rewiring and fuse replacement (up to 5 per booking) is included. Additional fuses: £0.50 each. Replacement BS1363 plugs: £1.50 each.

• Visual checks and earth continuity/insulation resistance tests are standard unless otherwise specified.
  

4. Limitations

• Testing reflects the condition of the equipment at the time of inspection only.

• We are not responsible for unplugged or non-functional devices after service.

• It is the client’s responsibility to remove failed items from use immediately.

• Retesting of repaired items can be arranged upon request at an additional charge.

• We do not dismantle or reassemble complex equipment.
  

5. Client Responsibilities

To ensure efficient testing, the client must:

• Provide clear and safe access to all items.

• Ensure items are available and powered where necessary.

• Inform us in advance of any known hazards.

• Arrange for staff to accompany our technicians where site access is restricted.

Note: Disorganised or cluttered environments may lead to delays and incur additional charges at £35/hour.

6. Reports and Certification

• Test reports and certificates will be issued in PDF format within 5 working days of full payment.

• Reports include details of items tested, test results, and next recommended test dates.
  

7. Payment Terms

• Domestic clients: payment due on receipt.

• Business clients: Payment is due within 7 days of the invoice.

• No VAT is charged (we are not VAT registered).

• Delayed payments may incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

• Certification will not be released until payment is received.
  

8. Cancellations & Access

• Cancellations within 48 hours of the appointment may be charged at £45 or 50% of the quoted cost (whichever is higher).

• Missed appointments or denied access on arrival may incur a call-out charge of £45.
  

9. Liability

• NexusTech Services shall not be liable for:

  • Equipment failure after testing.

  • Business interruption or losses resulting from the removal of items from service.

  • Any indirect or consequential loss.

• Our total liability is limited to the amount charged for the service provided.
  

10. Governing Law

These terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

11. Contact

For queries or further information, contact us at:

📧 info@nexustechservices.co.uk
📞 01539 329330